Frequently Asked Questions

1. What if I want to return my cover, even though it is not defective?

Our futon covers are returnable within 30 days of receipt of goods. If you wish to return any item, you need to obtain an RAN (Return Authorization Number) by emailing us at info@fcohomegoods.com. Simply provide your name, your order date, a description of the item you wish to return, and the reason for return. Note that no items will be accepted for return without a Return Authorization Number. Read FAQ #2 below to see what items are not returnable.

We do not charge a restock fee. If you want to exchange for another cover, you can pay the difference, no restock charge will be applied. If you want to see the fabric you are buying ahead of time, you can order up to 5 free samples of material by emailing us at info@fcohomegoods.com  (provide name, address, and fabric names).

2. Are there any items that are not returnable?

Items that are not returnable include the following:

bed bases and foundations,

twin futon covers of any fabric,

custom sizes including chair and ottoman sizes,

any non-standard size made using customer measurements,

futon gripper pads, and

mattress protectors.

Items ordered from clearance categories are also not returnable.

Note that covers made with 4″ lofts are considered custom and cannot be returned.

Returnable items are accepted only if they have not been laundered and have no evidence of animal hair, dirt, debris, liquid spillage, or any evidence of use.

3. Why should I buy from you and not from another supplier online?

All of our mattresses and covers are made in the USA, by seasoned craftspeople. Many of our competitors sell imported items, and sometimes you can’t buy matching pillows.

We have over 25 years of industry experience and we also have an A+ Rating with BBB.

4. I’m not sure of the size of my futon mattress. What should I do?

Please take our Futon Covers 101 course, located in this website. You will know how to measure your mattress when you finish the course. It will take you about five minutes. Most mattresses are standard industry sizes, so use our guide to get a general frame of reference. We can order custom sizes as well. Simply call to get prices on any custom orders.

5. How long does it take once I place my order online?

Once you place your order, the average arrival time is 10-14 business days. Some items ship faster than others, but please allow up to 14 days for standard orders.

6. Do you ship to Hawaii or Alaska, and if so, how much extra is it to ship there?

Yes, we ship to Hawaii and Alaska but there is a surcharge. Typical upcharges to ship a futon cover is about $24.50. If you add a pair of pillows or bolsters to the order, the cost to ship will increase to as much as $65 extra, due to the volume of the package. These charges are calculated on an individual basis. Please email us for further details.

© Copyright - FCO Home Goods. All rights reserved. Site design by MDG